We are glad to bring our customers great value and service. That’s why we provide free shipping NATIONWIDE.
WHO IS YOUR DELIVERY SERVICE?
We have plenty of couriers depending on your location, our courier might call you within the day of delivery so please make sure to have your registered mobile phone nearby in case they call. Our delivery service cannot promise a time period since they follow a route sheet within your area. Please bear with us.
RopeBeast™️ are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
HOW MANY TIMES WILL THEY DELIVER MY PRODUCT?
Our delivery partner will attempt 2-3x before considering your order as cancelled. Once failed, your address and name may be included in the blacklist of COD.
WHAT TO DO/HAPPEN IF I WANT TO CANCEL MY ORDER?
we can only do so under these 2 conditions:
a. Your package is still with us and we have not yet forwarded it to one of our partner couriers for delivery.
b. There was no single attempt from our courier to deliver your package after 7 business days and you no longer need it.
If you contacted RopeBeast to request for cancellation and the status of your order does not meet either of the conditions mentioned above, RopeBeast will not be able to cancel your order since it is already in the hands of our partner courier.
Should you insist to cancel it, you have to understand that couriers will still charge us for delivery and storage which may range from P150 - P300 one way. Worse is that the courier will also charge us for the return which is for the same amount of P150 - P300. This will lead to P300 - P600 charge against us simply because you placed an order and you suddenly decided to cancel it for whatever reason.
RopeBeast would not want to resort to any legal means as much as possible to prevent loses caused by its customers or buyers. We ask from everyone to be a responsible buyer and not to abuse the cash-on-delivery method.
Shipping time varies by location. These are our estimates:
How many days should I receive my order?
Cash on Delivery
Metro Manila : 3-6 Business Days
Provinces : 4-10 Business Days
Paid Order (Paypal,Gcash,Bank Deposit, Credit Card)
Metro Manila :1-2 Business Days
Provinces : 2-4 Business days
Max delivery time – 15 business days.
*This doesn’t include our 2-3 day processing time.
*All shipping times exclude clearance/customs delays
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
How do I track my order?
Please email us at firstname.lastname@example.org for your order updates, provinces and remote areas especially in Mindanao can take more than 10 days.
DELIVERED WRONG ITEM
Please email us asap at email@example.com for immediate action, rest assured we will do our best to correct this mistake.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.